Frequently Asked Questions

What is ipapi?

ipapi is an API cloud service allowing customers to automate IP address validation and geolocation lookup in websites, applications and back-office systems. The API is capable of determining a total of 47 unique data points for each processed IP address, including extensive information about the location, connection, ISP, currency, time zone and security attached to a given IP address.

The ipapi service is popular among businesses and developers worldwide and is used by more than 30,000 companies from all around the world. To learn more about the API, you can get a free API access key, take a look at the extensive API Documentation and make your first API requests right away.

Who runs the API?

ipapi is a product built and maintained by apilayer, a software company based in London, United Kingdom and Vienna, Austria. apilayer is the company behind popular API and SaaS products worldwide, including the mailboxlayer API, invoicely and eversign.

Where is ipapi IP address data coming from?

IP address data returned by the API is sourced from a variety of reliable providers, including commercial, non-commercial and proprietary data sources. Each source is validated using strict mechanisms and monitored constantly, which makes it possible to ensure the highest level of data quality and consistency at any given point in time.

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How accurate is ipapi IP address data?

Gathered from a variety of reliable and proven sources, ipapi IP address data comes with the highest level of accuracy and consistency currently on the market. The API is capable of returning precise and valuable information related to more than 2 million unique locations around the world and is updated multiple times during the day.

How scalable is this service?

ipapi is an API service built on top of a highly scalable cloud infrastructure and therefore capable of handling anything from a thousand IP address lookups per month all the way up to several million API requests per hour.

How often is IP data refreshed?

At ipapi we are making every effort to deliver accurate, consistent and up-to-date IP address data any day of the year. IP data provided by ipapi is updated around the clock with up to 300 data updates, additions and removals in a given day.

What is the difference between free and paid subscriptions?

The ipapi Free Plan is a way of getting familiar with the API, offering basic API functionality and a limitation of 100 API requests that can be processed by the API per month.

As soon as your use of the API requires a more advanced set of functionalities, such as bulk lookups or security assessment data, you can choose from one of the available paid subscriptions or contact us for a custom solution.

Which subscription plan fits my needs?

The most decisive factor when it comes to your technical requirements is the number of monthly IP addresses your website, application or backend system needs to look up per month. Other factors include HTTPS encryption, advanced IP data modules and the ability to make bulk IP lookups.

Signing up for the Free Plan is a great way of getting to know the API and implementing it without any commitments.

Which payment methods are supported?

Payments can be made via credit card (Visa, MasterCard, Discover, Diner's Club, American Express). Enterprise and high-volume customers may request annual bank transfer payments to be enabled. You can change your payment method at any given time in the "Payment" section of your account dashboard.

Can I also pay yearly?

Yes. If you choose annual billing, the total price of your subscription plan will be up to 15% lower than the total amount you would pay with a monthly payment frequency.

How do I cancel/downgrade?

You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.

How do I change between monthly and yearly billing?

To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:

Step 1: Sign in to your account

Step 2: Go to Contact Us page

Step 3: Fill out the form and choose the “Sales” category for this request.

Step 4: In the text box, include your specific request for example “Change from Monthly to Yearly subscription.”

What is included in Platinum Support?

Platinum Support includes dedicated account management, priority bug fixes, and access to exclusive support resources. It ensures you receive top-tier assistance for any issues you encounter, helping you maintain and optimize your system performance.

How much does Platinum Support cost?

The cost of Platinum Support varies depending on your subscription plan:
- Standard Plan: $479.88 billed annually
- Professional Plan: $599.88 billed annually
- Professional Plus Plan: $719.88 billed annually
- Enterprise Plan: Custom pricing billed annually

How do I select Platinum Support when purchasing a plan?

When you select a pricing plan, the Platinum Support option is automatically checked. You will see a checkbox next to “Include Platinum Support” with the corresponding annual price. You can uncheck this box if you do not wish to include Platinum Support.

How does Platinum Support appear on my invoice?

When you select Platinum Support, your invoice will display “Selected: [Your Plan] + Platinum Support.” The total amount charged will include the cost of your chosen plan and the annual fee for Platinum Support. For example, if you select the Professional Plan, your invoice will read “$59.99/month + $599.88/year for Platinum Support.”

Can existing customers upgrade to include Platinum Support?

Yes, existing customers can upgrade their plans to include Platinum Support. The option will be automatically checked when viewing available plans, showing the respective annual fee for Platinum Support. You can select or unselect this option as needed.

How is the billing period for Platinum Support handled?

The billing period for Platinum Support is annual. When you purchase Platinum Support, the renewal date will be one year from the purchase date. Your invoice will show the purchase date, renewal date, and the total annual amount for Platinum Support.

Can I opt out of Platinum Support during the purchase process?

Yes, Platinum Support is an optional service, you can uncheck the Platinum Support box during the purchase process if you prefer not to include it.

Can I switch back to standard support after upgrading to Platinum Support?

Yes, you can switch back to standard support at any time. However, the change will take effect at the start of your next billing cycle. Contact our support team to adjust your plan.